16 January 2023
During an inspection looking at part of the service
About the service
25 Percival Way is a residential care home providing accommodation and personal care to one person at the time of the inspection. The service can support up to two people.
People’s experience of using this service and what we found
Right Support:
The service supported the person who lived at the service to achieve good outcomes. They had support to access inclusive activities in the wider community. The protocols within the service encouraged clear communication between the person and their staff teams.
The premises were well maintained and tailored to the needs of the person. The provider supported the person with transition plans for their future wishes towards more suitable and independent living.
The person was supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care:
The care the person received was tailored to their individual needs. At our previous inspection we saw evidence of kind and compassionate care from the staff team. Staff treated the person with dignity and respect and promoted their right to privacy.
Right Culture:
The culture within the home empowered the person who used the service. There had been changes in management of the service since our last inspection which had impacted on the governance and oversight of the service. however, the wellbeing of the person who used the service had not been impacted by this. They were supported to live a full life, their rights and aspirations were promoted.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 25 February 2022)
At this inspection we found improvements had been made.
Why we inspected
This inspection was carried out to follow up on action we told the provider to take at the last inspection.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from requires improvement to good based on the findings of this inspection.
We have found evidence that the provider needs to make improvements. However, we found no evidence during this inspection that people were at risk of harm from this concern. Please see the Well-led sections of this report.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for 25 Percival Way on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.