FiNN Homecare Ltd - Head Office

Updated 8 September 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was completed by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. The service had a manager registered with the Care Quality Commission. This means that they are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was announced. We gave the service 48 hours’ notice of the inspection. We visited the registered office location on 18 August 2021.

What we did before the inspection

We reviewed information we had received about the service. The provider was asked to complete and returned to us their Provider Information Return (PIR) prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We looked at the information we held and notifications we had received for this service. Notifications are information about important events the service is required to send us by law.

During the inspection

Before our office visit, we spoke with two people and two people’s relatives to seek their views. During the site office visit we met the registered manager and reviewed a range of records. This included two staff files in relation to recruitment and training, two people’s electronic care records and samples of medicine records. We also view the complaints log.

After the inspection

We received feedback from four staff members. We contacted two external professionals but have not received any feedback. We continued to seek clarification from the provider to validate evidence found.

Updated 8 September 2021

About the service

FiNN Homecare Ltd - Head Office, referred to as FiNN Homecare in this report is a domiciliary care agency. The service provides personal care to people living in their own homes. At the time of our inspection the service supported 15 people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

There was a registered manager who was supported by a care manager and a team of staff. The provider’s quality assurance processes were not always evident, and the registered manager was looking at ways to formalise these. We have made a recommendation about ensuring clear records surrounding ‘as required’ medicines.

People received safe care from consistent staff who knew people’s needs well. Risks to people's safety and wellbeing were outlined in people’s records and known to staff. People told us staff adhered to good practice around infection control.

People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible; the procedures in the service supported this practice. People were encouraged to maintain their nutritional and healthcare needs. Staff involved external health professionals as required.

People and their relatives were positive about the care received and the caring nature of the staff. People’s dignity, privacy and confidentiality were respected. Staff respected people’s confidentiality.

People and their relatives commented the support received met people’s needs. They praised the flexibility of the service when a change to the level of support was required. The provider welcomed complaints and used these to improve the experience for people.

The team demonstrated a positive, open and a transparent culture that put people first. Staff complimented the management and told us they were well supported and valued.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 13 May 2020 and this is their first inspection.

Why we inspected

This was a planned inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.