We carried out a review of the data available to us about Yourlife (Chipping Norton) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Yourlife (Chipping Norton), you can give feedback on this service.
Yourlife (Chipping Norton) is an extra care service, known as assisted living, providing personal care to two people (one person was in hospital at the time of this inspection). There are 58 flats within the building, most of these are privately owned.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Feedback we received from a relative and friend of a person using the service was positive. People benefitted from a caring staff team and were supported by regular staff which meant they experienced continuity of care. A relative confirmed if they were unhappy and had a complaint, they would talk with the manager, but had no concerns about the service.
People's needs were assessed prior to the commencement of the service. The assessment included people's health, physical and emotional needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff received training that enabled them to perform well in their roles and told us they were supported, in particular since the new manager started just over a week before the inspection. The provider had procedures in place that guided staff how to escalate any safeguarding concerns.
Where people received support with taking their medicines, this had been carried out in line with good practice guidance. People were encouraged to meet their dietary and health care needs. The team worked with external professionals to ensure, when needed, people had access to healthcare services.
We looked at infection prevention and control measures under the Safe key question. We look at this even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively. We had no concerns with infection control measures. Staff had access to personal protective equipment and communal areas of the building were cleaned on a regular basis.
There was a clear staffing structure and a new manager, who was awaiting their registration had been recently appointed. Regular audits took place on different aspects of the service to ensure people received a quality safe service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 28 May 2020 and this is the first inspection.
Why we inspected
This was a planned inspection as the service had been registered for over 12 months.
Follow up
We will continue to monitor information we receive about the service. If we receive any concerning information we may inspect sooner.