Updated 9 November 2021
The provider was registered with CQC on 12 June 2020 in respect of the regulated activity of Treatment of disease, disorder or injury (TDDI), Services in slimming clinics and Surgical procedures. Due to the pandemic the provider choose not to onboard patients to any of the regulated service in order to keep patients safe and prioritised NHS clinical work. Therefore we did not have sufficient evidence to rate effective, caring and responsive.
Hardwick Medical Clinic is a single handed private practice led by a female clinician. The clinic is located in Hardwick, Cambridge. The service provides a range of aesthetic and medical services to adults over the age of 18 years only. Cosmetic treatments including minor surgical procedures, for example thread lifts. The service also provides a weight management programme, which includes the prescribing of licenced medicines in conjunction with a reduced-calorie diet and increased physical activity, for the management of weight.
Consultations are available on Tuesday between 9am to 6:30pm. Evening consultations are available on Wednesday and Thursday between 5pm and 6.30pm and alternative on Saturdays.
Hardwick Medical Clinic is situated in a residential property. There are two consultation rooms and a reception/waiting area located on the ground floor of the purpose built building. The clinic is access via a step from the pavement and therefore currently cannot be accessed by wheelchair. Parking is available at the clinic and local streets near the clinic.
How we inspected this service
Before the inspection we gathered and reviewed information from the provider. We conducted an onsite inspection of the registered location including interview with the registered manager. We reviewed a range of the provider’s policies and procedures and five patient consultation records from the past 18 months. We did not speak with service users, but received direct feedback following the service circulating details of CQC’s Give Feedback on Care web page, however these were patients who had received services from the clinic over 12 months prior to our inspection.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.