We carried out a review of the data available to us about Delfryn House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Delfryn House, you can give feedback on this service.
Delfryn House is a domiciliary care service. It provides personal care to adults with a range of support needs who are living in their own homes. There were eight people using the service at the time of this inspection.
People’s experience of using this service and what we found
Risks were appropriately assessed, which then lead to assessments being put into place to guide staff on how to keep people safe. We have made a recommendation about the management of some risks.
There were systems in place to protect people from harm. Staff were trained in how to recognise and respond to abuse and understood their responsibility to report any concerns to the management team. Medicines were mostly managed safely. We have made a recommendation about the management of some medicines.
Safe recruitment processes were followed, and appropriate checks had been undertaken, which made sure only suitable staff were employed to care for people. There were appropriate numbers of staff employed to meet people's needs and provide a flexible service.
Staff were supported to provide appropriate care to people because they received training and supervisions. There was an induction, and training and development programme, which supported staff to gain relevant knowledge and skills.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The registered provider's policies and systems supported this practice. People had consented to receiving care and support from Delfryn House.
People were supported to maintain their health by being supported to access a range of health care professionals. People were able to raise any concerns they may have had. Systems were in place to make sure the service complied with the Accessible Information Standards.
People, relatives and staff spoke highly of the management at the service. Audit systems were in place to monitor the quality and safety of the service. Though further improvements were needed to make them more robust; for example, audit processes did not identify the same issues found at inspection. The management team were open about the challenges of being a new service and welcomed CQC’s feedback. The registered manager was quick to address feedback and said they were committed to providing high quality care and the service worked well in partnership with others to ensure the best outcomes for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with CQC on 03 June 2020 and this was the service’s first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.