We carried out a review of the data available to us about Warwick Manor on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Warwick Manor, you can give feedback on this service.
Warwick Manor provides care and support to people living across two 'supported living' settings, so that they can live as independently as possible. People's care and housing were provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people's personal care and support only.
Not everyone living at Warwick Manor received a regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided.
At the time of this inspection eight adults were living at the service who had a range of needs including learning disabilities, autism and mental health. Of these, six people were receiving personal care.
People’s experience of using this service and what we found
Feedback from people, relatives and professionals who worked closely with the service, was overwhelmingly positive and remarkably consistent. For example, one professional told us, ‘I have every respect for all the staff I work with and total confidence in the management team’. Another added, ‘The service is person centred, supporting people with meaningful activities that are of interest to them’. A tremendous amount of praise was also directed at the registered manager who was described as, ‘Very engaging.” And, “Outstanding.”
We (CQC) expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture:
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People’s rights were respected and upheld; an equality, diversity and human rights approach to supporting people’s privacy and dignity was well embedded in the service.
Staff had the right training to keep people safe from abuse and avoidable harm. They worked with relevant professionals to ensure people’s health care needs were always met.
People received individualised care and support from a team of highly motivated and experienced staff whom they had bonded with and trusted. Staff effectively and consistently supported people to increase their independence and to achieve their dreams interests and aspirations.
Distinctive leadership ensured there was a strong, visible person-centred culture, which enabled people to lead full and meaningful lives. The service was innovative and dedicated to ensuring continuous quality improvement to make a real difference for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 30 July 2020 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.