16 April 2014
During a routine inspection
'We are over the moon with the service and would recommend it to anyone.'
'It is a superb service staff go above and beyond to make sure my relatives has everything they want.'
Staff told us; 'I really enjoy my job, I have time to get to know people and their families.' 'I love having the time to care for people properly.'
This visit was carried out by one inspector who spoke to relatives and staff. The inspector also through looking at records used the information they were given to answer the five questions we always ask; Is the service caring? Is the service responsive? Is the service safe? Is the service effective? Is the service well led?
If you want to see the evidence supporting our summary please read the full report.
Is the service safe?
People told us their relatives felt safe. Safeguarding procedures were robust and staff understood how to safeguard people they supported.
People told us that their relatives' rights and dignity were respected.
Systems were in place to make sure managers and staff learnt from events such as accidents and incidents, complaints and concerns. This reduced the risks to people and helped the service to continually improve.
The registered manager set the staff rotas, they took people's care needs into account when decisions were made about the numbers, qualifications, skills and experience required. This helped to ensure that people's needs were always met.
Recruitment practices were safe and thorough. No staff had been subject to disciplinary action.
Is the service effective?
People's health and care needs were assessed with them, and they were involved in writing their plans of care. People said their relatives care plans were up to date and reflected their current needs.
Is the service caring?
We spoke with the relatives of three people being supported by the service. They were entirely satisfied with the service being provided and had nothing but praise for the care workers.
When speaking with staff it was clear that they genuinely cared for the people they supported and were enjoying their work.
People's preferences, interests, aspirations and diverse needs had been recorded. Care and support had been provided in accordance with people's wishes.
Is the service responsive?
People discussed how they wished to spend their time though the care planning process. People were involved in planning how they wished to spend their time both at home and in the community. Support was then provided to enable people to pursue their interests.
Is the service well-led?
There was a statement of purpose in place which gave information about the service being provided and what people could expect from that service.
Staff told us they were clear about their roles and responsibilities. Staff had a good understanding of the ethos of the service and quality assurance processes were in place. This helped to ensure that people received a good quality service at all times.