We carried out a review of the data available to us about Eleos Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Eleos Care Limited, you can give feedback on this service.
Eleos Care Limited is a domiciliary care agency providing personal care, home help and companionship to people with a variety of needs. At the time of our inspection visit 15 people were in receipt of personal care.
Not everyone using the service received personal care. The CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Staff often provided extra support and assistance to people even though this was not part of people's contractual care arrangements. The care staff and management team worked together to deliver a high standard of care to people who used the service.
People were safeguarded against the risks of suffering abuse and avoidable harm. Risks associated with people's care were assessed, however, some of these assessments lacked crucial information. Nonetheless, we found no evidence that people had been harmed. We have made a recommendation about care planning and assessing a risk because some important information was not always available to guide staff.
Staff were recruited safely, and enough staff were employed to ensure people received all their care calls from familiar carers at the times agreed.
People were supported to have maximum choice and control of their lives and staff provided care for them in the least restrictive way possible and acted in people’s best interests; the policies and systems in the service promoted this practice.
People's needs had been assessed before they started using the service. People and those closest to them were involved in planning and agreeing to people’s care.
People were encouraged to remain independent. People's care and support was provided in a dignified way by respectful staff.
The provider sought feedback from people, relatives and staff, and used this to enhance effectiveness of the service. People and staff were confident they could raise any concerns they might have with the registered manager and felt they would be listened to.
The registered manager and staff were responsive to and worked in partnership with other agencies to meet people's needs. We received positive feedback from people, their relatives and commissioners of the service about the quality of care provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 10/06/2020 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information, we may inspect sooner.