We carried out a review of the data available to us about 54 Leylands Road on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about 54 Leylands Road, you can give feedback on this service.
54 Leylands Road is a residential care home which provides accommodation and support for up to six adults with mental health conditions. The service supports people of mixed ages who are largely independent and assisted where needed to improve their life and skills. At the time of our inspection there were six people living at the service.
People’s experience of using this service and what we found
People told us they felt safe living at the service. We observed people speaking freely with staff and the registered manager. One person told us, “It's good here, to be fair I don’t need much, I like to have the staff around, they're good fun.” People appeared relaxed and were supported to live independent lives. They were empowered to take positive risks, such as going into town or taking the train to visit their friends and families.
People were protected from the risk of abuse by trained staff who knew how to recognise and report concerns. Staff were recruited safely and received training relevant to their role. One staff member told us, “In my induction I read policies and care plans and shadowed senior staff.”
Before moving into the service people's needs were assessed and frequently reviewed. People enjoyed a healthy diet catered to their needs and preferences. One person told us, "I cook myself; I am pretty good at it as I've had a fair amount of practice."
People were supported by knowledgeable staff who knew them well. We saw positive interactions between people and staff during the inspection. People were happy to talk to us and tell us about the support they received. One person told us, “Staff are friendly, they get on well with us.”
People were encouraged to be independent, and to maintain relationships with friends and family. People told us they were able to visit their loved ones when they chose, relatives confirmed this. The service welcomed visitors and had set up a visiting room if needed, in addition to in room visits if this was the preferred option.
People, their relatives and staff were encouraged to give comments, suggestions or complaints regarding the service. The registered manager was visible and accessible if anyone needed to speak with them. One staff member told us, “[Registered manager] is lovely, relaxed and easy to talk to, I have had no problems, I could go to them with problems.”
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were involved in the running of the service and were encouraged to voice their opinions. The service was led by a registered manager and their team who took pride in their work. One staff member told us, “The best thing about working here is it's quite relaxed, I feel the clients are comfortable living here, this makes me feel like we are doing the right thing.”
The service proactively contacted professionals if a person needed support. One visiting healthcare professional told us, “We know each other's working styles and I know what they are capable of, if there is something, they will contact me really quickly. They are willing to come up with a plan.”
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 10 June 2020 and this is the first inspection.
Why we inspected
This is the first inspection for this newly registered service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.