REJUVENATING SOLUTIONS LTD

Updated 19 July 2021

Rejuvenating Solutions Ltd is registered with the Care Quality Commission to provide the regulated activities of treatment of disease, disorder, or injury (TDDI), and surgical procedures from one registered location at the following address:

6 The Chandlery, Quayside, Berwick upon Tweed, TD15 1HE

We visited this location as part of our inspection.

Rejuvenating Solutions Ltd provides aesthetic services such as medical treatments for skin conditions like acne and rosacea; treatment of excessive sweating with prescribed toxin injection; topical/systemic therapy for eczema, psoriasis, and acne; microsclerotherapy for thread vein; and acne scar management through microneedling and medical chemical peel. The service sees approximately 130 to 150 people per month and offers treatments to people over the age of 18.

The service provides both face-to-face and online consultations. The core opening times of the service are as follows:

• Monday 10am-4pm
• Tuesday 10am-4pm
• Wednesday 10am-4pm
• Thursday 10am-4pm
• Friday 10am-4pm
• Saturday closed
• Sunday – closed

The service consists of two nurses and a senior administrator.

How we inspected this service

Prior to visiting this service we reviewed information from stakeholders (e.g. online reviews, CQC notifications) and data submitted by the provider.

We interviewed staff, undertook observations and a review of documents both remotely and during a site visit.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 19 July 2021

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Outstanding

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Rejuvenating Solutions Ltd as part of our inspection programme.

Rejuvenating Solutions Ltd provides aesthetic treatments such as the diagnosis and treatment of skin conditions like acne and rosacea, and minor surgical interventions. This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Rejuvenating Solutions Ltd provides a range of non-surgical cosmetic interventions which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

Our key findings were:

• There were systems and processes in place to ensure that care was delivered safely.
• Staff prioritised the well-being of people who used their service, they gave many examples of how they had changed people’s lives in a positive and meaningful way.
• The service had received very positive feedback from people about the care they had received.
• The service listened to people and responded to their needs.
• Leaders had the capacity and skills to deliver high-quality, sustainable care.
• There was a focus on continuous learning and improvement.
• All members of staff maintained the necessary skills and competence to support people appropriately.

We saw the following outstanding practice:

• The service demonstrated that it had ensured that people who were known to them were looked after and had received the support they required throughout the pandemic. This included personally delivering products to patients homes and checking on patients general welfare, health and well-being. The staff exhibited genuine caring attitudes.
• The service had gathered testimony from patients who had lived with skin conditions that had directly affected their mental health. We observed people showing how effective treatment had been and the positive impact on their health and well-being.
• The service was able to demonstrate how they had gone beyond their remit of other services of a similar nature. For example, they had advocated medical treatment for one young adult who had been unable to access this previously. The service was able to demonstrate a connection between the young adult’s skin condition and mental well-being. The diligence of the service then enabled the young adult to access the very necessary treatment, which was required. We received written evidence indicating prior to this intervention that the young person had considered taking their own life, but had subsequently, with the support of the service, made a full recovery.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care