We carried out a review of the data available to us about Sandylee House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Sandylee House, you can give feedback on this service.
Sandylee House is a residential care home providing accommodation and personal care for 6 people with a learning disability and/or autism at the time of the inspection. The service can support up to 7 people in an adapted building.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Support: Staff supported people to access the local community and engage in activities of their choice. However, there was not always sufficient staff to ensure people could access these at a time they wished as staff had to speak with other services to request additional members of staff to facilitate these. People were not always supported by staff who knew how to report potential safeguarding concerns. We made a recommendation to review staff training and competence around safeguarding. People were supported in a safe environment which was well maintained. People were supported by staff who followed infection control guidance. People could decorate their environment in line with their wishes. People were supported to reach their goals and support was focused on their strengths. Staff communicated with people in a way that met their needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care: People were supported by staff who were kind and caring. People’s privacy and dignity was respected by staff. People’s care plans reflected their needs and promoted their wellbeing. Risks to people were managed safely and staff enabled people to take positive risks.
Right Culture: People were supported by a high number of agency staff. The provider tried to keep consistency and was regularly trying to recruit staff but sometimes this meant staff turnover was high. People and those important to them were involved in planning and reviewing their care. People were supported by a management team and staff that were focused on their wellbeing. Staff placed people’s wishes at the centre of what they did. The management team had recently changed and they were in the process of completing reviews at the home to ensure all records were up to date and reflected people’s changing needs.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 17 July 2020 and this is the first inspection.
The last rating for the service under the previous provider was good, published on 03 April 2020. At this inspection the rating has remained the same.
Why we inspected
The inspection was prompted in part due to concerns received about people’s care and support at the home. A decision was made for us to inspect and examine those risks. We found no evidence during this inspection that people were at risk of harm from this concern.
Recommendations
We have made a recommendation about staff knowledge of reporting safeguarding concerns at the home.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.