Claydon House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were treated fairly, according to their needs, with their dignity maintained at all times. Comments from people included, “They are respectful to me, they help me get dressed and washed, but do talk to me,” “I feel the staff are kind, no raised voices, or snappiness, pleasant I would say” and “Nice staff team, kind and do treat us well.” Similarly, relatives told us their loved ones were treated with kindness and compassion one telling us, “Yes, very much so, never had to question anything. No concerns at all. When walking around the home never seen staff be anything but kind to residents.” Staff told us about how they approach people to support them in an understanding way, giving people choices and taking time to let people respond to them. A staff member said, “Yes people are given choices. They are treated with kindness. We give people a chance to speak – some need more time so we are patient.” Another told us, “I always ensure I knock before going in a room, I wouldn’t want people to just walk in my house, we get training and I treat them like I would like to be treated.” A visiting professional told us how they were impressed with the care that was given, appropriate to people’s needs and also responding to their wishes and concerns. Throughout our assessment we observed staff speaking to people kindly when supporting them.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.