Allfor Care Croydon

Allfor Care is a Domiciliary Care Service providing personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection 207 people were receiving personal care.

People’s experience of using this service and what we found

People received their care and support safely and their risks were assessed and mitigated. Staff recruitment processes were robust and ensured staff were safe to provide care. The provider ensured there were enough staff available to provide care as planned. People were protected from the risk and spread of infection by staff following published guidance on infection prevention and control.

People participated in their needs assessments and consented to their care. Staff were supervised and received training to meet people’s needs effectively. Where it was part of their care plan, people were supported to safely eat and drink.

Staff were caring and treated people with dignity and respect. People’s cultural needs were identified and addressed. People made choices as to how they received their care and support.

The provider was responsive to people’s changing needs and the care people received was personalised. Where complaints were made these were investigated, responded to and improvements were made.

Quality assurance processes were in place to drive improvements. The registered manager ensured collective learning when things had not gone well. People and staff were encouraged to share their views about improving the service. The provider worked closely with several organisations to meet people’s needs and enhance the service’s capacity and capability to deliver care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 05/08/2020 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date of registration.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.