SpaMedica Derby

Updated 7 June 2023

Spa Medica Derby is a service that provides eye healthcare services to both NHS and private patients including cataract surgery and optometry services.

The service offers the treatment to adult patients from its location on the outskirts of Derby.

The service has been registered to carry out the regulated activities of diagnostic and screening procedures, surgical procedures and treatment of disease, disorder and illness since October 2020. Since this time a registered manager has been in post. The service operated six days a week between 8am and 5.30pm. The service treated adult patients only; aged 18 and above. Patient were NHS patient, referred from local NHS hospital trusts and community optometrists. Between February 2022 to March 2023 the service carried out 13,420 treatments, 22 members of staff were employed at the service.

This location has not previously been inspected.

Updated 7 June 2023

The service has not been inspected before. We rated it as good because:

• Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Key services were available seven days a week.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families, and carers.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported, and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. All staff were committed to improving services continually. However:
• The service had a high turnover of the number of staff and a high usage of agency staff.
• Staff did not always carry out pre-theatre safety checks in line with national guidance.

Updated 7 June 2023

We rated it as good.

See the summary above for details.