We carried out a review of the data available to us about Ouse View Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Ouse View Care Home, you can give feedback on this service.
We found the following examples of good practice.
The provider had a robust system in place to ensure that all visitors entering the premises had their vaccination status and lateral flow tests (LFT)checked. The provider required visitors to have a negative lateral flow test before entry, and staff were available and trained to support visitors to complete LFT tests where needed.
The service was very clean, tidy, and well maintained. The home had prominent and clear infection prevention control (IPC) signs with helpful information and best practice guidance.
The registered manager had a good understanding about the impact of the pandemic on the people they supported. The people who used the service told us they felt safe with the infection prevention and control measures in place at the service.
Ouse View Care Home is a residential care home providing personal care for up to 64 younger adults and older people who may be living with dementia. Accommodation is provided in one purpose-built building over three floors. Swale unit on the ground floor provides residential care, Aire unit on the first floor specialises in providing residential care for people who may be living with dementia. The third floor was not in use at the time of our inspection.
People’s experience of using this service and what we found
People received safe and effective care to meet their needs. Staff were kind and caring and provided support to help maintain people’s dignity and promote their independence.
People were protected from the risk of abuse and neglect. Staff understood how to identify and report any safeguarding concerns. Risks were assessed and plans put in place to guide staff on how to safely support people.
The environment was clean and safely maintained. Staff were safely recruited, and enough staff were on duty to meet people’s needs. We have made a recommendation about how the provider monitors and makes sure staffing levels are safe going forward.
Medicines were managed and administered when needed.
Staff were trained to provide effective care. Supervisions and appraisals were used to monitor staff performance and support their wellbeing. We have made a recommendation about the evidence the provider keeps regarding new staff’s induction and their probation period.
Staff supported people to seek timely medical attention when needed.
People could decide what to eat and drink and gave positive feedback about the quality and choices available. Staff monitored people where necessary to help make sure they ate and drank enough.
People benefitted from a purpose-built environment, designed to meet their needs. There was a relaxed and calm atmosphere throughout the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People had the opportunity to take part in regular meaningful activities.
The service was well-led. The registered manager was approachable and staff felt supported. People told us they felt confident they could talk with staff or the registered manager if they needed to complain. Audits were used to continually monitor the quality and safety of the service and to help drive improvements.
For more details, please see the full report which is on the Care Quality Commission’s (CQC) website at www.cqc.org.uk.
Rating at last inspection
This service was registered with us on 20 August 2020 and this was the first inspection.
Why we inspected
This was a planned inspection based on when the service was registered.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.