Archived: Butterflies In Andover

Butterflies in Andover is a domiciliary care provider. At the time of this inspection 24 people received personal care support from the service. The service supported older people, some of who were living with dementia, within their own homes.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

The service was not always well led. Staff did not always feel supported by the registered manager however relatives we spoke with were happy with the service provided.

There were systems in place to monitor the quality and safety of the service provided, however these were not always effective or clear how they were being used to measure, or improve, the quality of the service provided.

Relevant recruitment checks were conducted before staff started working at the service to make sure they were of good character and had the necessary skills. However, for some staff further checks were required to obtain a full employment history.

Not all staff received regular support and one to one sessions or supervision to discuss areas of development and to enable them to carry out their roles effectively. Training in manual handling was provided on line at present while the service was looking for a new trainer to provide practical training.

People using the service and their relatives, told us they felt safe. Staff understood and followed guidance to enable them to recognise and address any safeguarding concerns about people.

There were plans in place for foreseeable emergencies. Risks concerned with people’s health care and the environment were assessed and reduced as far as was practicable.

People were supported to take their medicines safely. Staff were provided with training and checked to ensure they were following correct procedures.

Staff had the skills and qualities and skills to deliver effective care and staff felt supported by the training offered. People were supported with their nutritional needs when required.

Staff contacted healthcare professionals when they had concerns about people’s health and wellbeing.

People were treated with kindness and compassion. Staff were able to identify and discuss the importance of maintaining people’s respect and privacy at all times.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible, and in their best interests. Policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 24 August 2020, and this is the first inspection.

Why we inspected

This was a planned inspection.

You can see what action we have asked the provider to take at the end of this full report.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.