The Care Quality Commission
  • Care Home
  • Care home

Twyford House

Overall: Good read more about inspection ratings

Richard Woodcock Way, Alsager, Stoke-On-Trent, ST7 2FD (01270) 323443

Provided and run by:
Lovett Care Limited

All Inspections

During an assessment under our new approach

Date of Assessment: 24 January to 11 February 2025. Twyford House is a care home providing personal and nursing care for up to 70 adults with a range of needs, including people living with dementia. At the time of our assessment 47 people were using the service. The provider had a good learning culture and people could raise concerns. People were protected and kept safe. The provider shared concerns with the local authority. However, they had not always notified CQC of all allegations relating to abuse, as legally required. This had been an oversight, and the registered manager confirmed they understood the requirements moving forward. Staff understood and managed risks. There were enough staff with the right skills, and experience. Staff managed medicines well. People were involved in assessments of their needs. Staff developed and reviewed care plans taking account of people’s communication, personal and health needs. However, where people’s needs had changed, staff had not always updated all aspects of the care plan to reflect these changes. Staff worked with agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff involved those important to people and took decisions in people’s best interests where they did not have capacity. However, some records relating to this needed to be more robust. People were treated with kindness and compassion; staff treated them as individuals and supported their preferences. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a strong focus on continuous improvement with staff given time and resources to try new ideas, pilots and innovative strategies were rolled out. The provider had effective oversight and systems to monitor quality, with an action plan in place for continuous improvement. Where our assessment identified some areas for ongoing improvement, these had been identified by the provider.

26 September 2022

During an inspection looking at part of the service

About the service

Twyford House is a residential care home providing personal care to up to 70 people. The service provides support generally to older people. At the time of our inspection there were 51 people using the service. The service is a purpose-built building which accommodates people over four living units.

People’s experience of using this service and what we found

People told us they felt safe living at Twyford House. Systems were in place to identify and report any care concerns. People’s health was promoted by the safe and timely administration of medication. The building was clean and hygienic throughout and was well maintained.

Staff received the training and supervision they needed to carry out their roles. People had prompt access to health services when needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People felt cared for and had their privacy and dignity respected.

Care plans were person-centred and up-to-date. People had access to a variety of meaningful activities.

The management team understood their responsibilities, sought to gain the views of people and their relatives and regularly checked the quality of care within the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 24 August 2020 and this is the first inspection.

Why we inspected

This was a planned inspection to give the service its first rating.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.