Leymar Healthcare

Updated 28 September 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was completed by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 11 August 2022 and ended on 1 September 2022. We visited the location’s office on 11 August 2022.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with twelve staff including the registered manager, deputy manager, and carers. We spoke with eight people or their relatives about the experience of the care from Leymar Healthcare Limited. We reviewed four staff files in relation to recruitment. We reviewed five peoples' care plans, medicine records and supporting documents in relation to their care and the visits they received. We reviewed a range of information requested from the provider, including policies, rotas and training records.

Updated 28 September 2022

Leymar Healthcare Limited is a domiciliary care agency providing personal care to older and younger adults. The service supported 37 people at the time of the inspection. Everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People were supported to take their medicines safely by trained staff. Staff were recruited safely, and people were supported at their preferred time by staff who knew them well. Staff understood how to safeguard people from the risk of harm and abuse. Incidents were investigated and acted upon in a timely manner. Risks were assessed in people's homes to ensure they could be supported safely. Infection control measures were in place to protect people from the risk of infection.

The registered manager had systems in place to ensure care was delivered safely. The management team completed monthly audits to ensure any issues could be identified and improvements could be made. People told us and records showed people and their relatives were involved in planning their care. Staff felt confident in management and told us the culture was open and honest.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 7 November 2020).

Why we inspected

We undertook this inspection as part of a random selection of services. We undertook a focused inspection to review the key questions of safe and well-led only.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from requires improvement to good based on the findings of this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Leymar Healthcare Limited on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.