Pentland Close

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

The person was observed to be happy with the support provided by staff. The person was treated with kindness and the person’s privacy was respected. The staff engaged in conversations with the person and understood when a change of what they were doing was needed. Staff understood how the person was treated, mattered. The person met their loved ones and led an active lifestyle engaging in activities to support their health and well-being.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The person experienced keeping in touch and meeting up with people who are important to them and doing activities they wished to do. A relative told us staff had supported their loved one to become more confident with their communication which continued to develop. They told us, “[Person] actually seems to have made some really good progress with [person] communication. [Person] wouldn’t tell you much before but now you can sit and chat and [person] shares things. That’s such a big thing and gives [person] confidence.” In addition, they told us staff encouraged their loved one to be involved in daily living tasks around the home. They said, “They try and get [person] to do things like mowing the lawn, cleaning [person] car and housework. My wife always asks what [person’s] been doing when we go and they talk to us about it."

Staff confirmed visitors were welcome at any time. Staff were positive regarding the progress the person had made whilst living at Pentland Close and understood the need to offer choice to the person regarding how they spent their time. They told us, “We try to encourage [person] to do lots of different things. We used to use pictures more but now [person] speaks to us more and tells us what [person] likes to do. Now [person] can do [person] washing and will support to make breakfast now. [Person] is washing [person] in the bath now and makes [person] own bed before [person] goes to school.” Staff spoke about the person in an affectionate way. They told us, “[Person] brings a joy and laughter to the house. Everyone wants to be around [person].”

Observations identified the person appeared happy with the support provided by staff. There was a positive atmosphere with both staff and managers ensuring they spent time chatting and sharing jokes with the person. Staff took their cues from the person regarding how they wished to spend their time and recognised when a change of what they were doing was needed. The person’s privacy was respected with staff giving them space whilst still ensuring their safety.

Processes reviewed identified the person had an accessible activities planner with pictures of the activities and were given choice. There were records of direct work completed with the person which showed the person engaging in daily living skills such as cooking, cleaning and tidying up. Records showed the person was supported with visits outside of the home such as going on the train to London, the person choosing where they wanted to visit in London and choosing what to eat. The person led an active life pursuing a variety of interests and hobbies both at home and when going out. The person was supported in maintaining relationships that are important to them.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.