12 August 2014
During an inspection looking at part of the service
We were unable to review patient feedback and staff were unable to explain if there was a system in place to obtain feedback from patients and staff. During this inspection, we spoke to three staff including the manager.
On this visit, we found that all staff had undergone safeguarding training and were familiar with the protocol and the named safeguarding lead.
We viewed action plans, patient satisfaction surveys and team meeting minutes and found that the provider had taken action to rectify the problems identified at the previous inspection. Patient feedback had been reviewed and action had been taken where patients had made comments about the d'cor, tidiness and availability of leaflets.