We carried out a review of the data available to us about Silas Care Services Luton on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Silas Care Services Luton, you can give feedback on this service.
Silas Care Services Limited is a domiciliary care agency providing personal care to people living in their own homes or flats. The domiciliary care agency is registered to provide a service to people over and under the age of 65 years old, people living with dementia, people living with physical disabilities and people living with a learning disability or autism.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection, the service was supporting one person with personal care.
People’s experience of using this service and what we found
People told us they felt safe. One person told us the staff followed information in their care plan when supporting them to access the community to ensure their safety.
Care plans and risk assessments had been completed with the involvement of people. People were encouraged to maintain their independence and make decisions.
Staff told us they completed an induction at the start of their employment which prepared them for their role. We were told the registered manager was approachable and supportive of the staff.
People and staff were aware of the process to raise concerns if required and felt confident these would be listened to.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager obtained feedback from people and used this to drive improvements and develop the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 9 September 2020 and this is the first inspection.
Why we inspected
This was a planned inspection as a newly registered service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.