We carried out a review of the data available to us about Lily Of The Valley Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Lily Of The Valley Care, you can give feedback on this service.
About the service
Lily of the Valley Care is a domiciliary care service. It provides care for people living in their own homes. CQC regulates the personal care and support. There were 21 people who received personal care at the time of the inspection.
People’s experience of using this service and what we found
People and their representatives confirmed they were supported to have maximum choice and control of their lives and told us staff supported them in the least restrictive way possible and in their best interests. However, there was limited written information in place to demonstrate this at the time of the inspection. Since the inspection the provider has sent us evidence to show records are being completed regarding this.
Staff had received training on how to protect people from abuse and knew the procedure to follow to report concerns. However, we identified two complaints that should have been referred to the local authority safeguarding team. This was discussed with the provider who agreed and confirmed this would be done in the future.
People and their family members spoke highly of the staff and management team. They spoke of staff being caring and friendly. One person told us of the kindness they had recently received from the management and staff team following a bereavement. Discussions with staff demonstrated they had compassion and understanding for the people they supported. Systems and processes were in place to support people’s safety. People’s needs, including their safety in relation to care were assessed and monitored.
Where people were supported with their medicines these were managed safely. Medicines were administered by staff that had received training and had their competency to administer medicines assessed. When needed people were supported to access health care professionals to support people’s well-being and manage their dietary needs.
People received support from staff that had undergone recruitment checks to check their suitability. The staff were committed to providing care that was person-centred. People and their family members spoke of the staff’s kind and caring approach.
Staff worked within the providers policy and procedure for infection prevention and control and followed current government guidance related to COVID-19.
Staff confirmed the registered manager and provider were approachable and available to them when needed. Staff were enthusiastic about their role, and of their commitment to continually improve people’s care.
Quality monitoring was undertaken and kept under review by the provider to drive improvement. The view of people and their relatives were sought including involvement in decisions relating to their care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 12 November 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.