We carried out a review of the data available to us about Oakside on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Oakside, you can give feedback on this service.
About the service
Oakside is a residential care home providing personal care to 4 people at the time of the inspection. The service can support up to 5 people.
People’s experience of using this service and what we found
Right Support: Care and support plans were holistic and reflected people's individualised preferences and support needs. People, those important to them and staff developed individualised care and support plans. Care plans were personalised, holistic, strengths based and updated regularly. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. We observed people making real choices in the structure of their day and the activities they took part in. People were consistently in control of how they spent their time; what they wanted to do and when.
People had control of their dignity and how personal care was provided. The service consistently met the needs of the people based on their wishes, enhancing their quality of life and well-being. Staff were exceptionally responsive and had excellent knowledge of people. The service had a strong emphasis on ensuring people felt empowered and valued. The service ensured people were provided with activities that were relevant and meaningful to them and involved people's loved ones.
Right Care: The home was purpose built to support people with complex needs and had been designed to optimise accessibility for people. Staff were extremely passionate about providing care that was compassionate and provided the best outcomes for people. Staff looked at ways to enrich people's lives. People were treated with kindness and people were observed to be exceptionally well cared for. The service promoted equality for people. The provider was passionate about supporting people to access services and activities. They supported people to overcome barriers and thought outside the box to achieve this. The registered managers and staff team had a strong approach to providing individualised care, that promoted people's dignity. We saw staff treating people with respect.
Right Culture: The registered managers were passionate about supporting people to be able to access, experience and participate in activities inclusively. They promoted positive risk taking and innovative approaches to support people to achieve this and to provide people with meaningful outcomes. The registered managers were passionate about ensuring staff were suitably skilled and trained to meet people’s complex and diverse needs. We observed staff were very respectful and mindful about being in people’s home.
The ethos of the provider was that staff were guests in people’s home and this was reflected in how staff supported people. People were fully involved and in control about what happened in their home. There was clear leadership and visions and values for the service, that ensured people were at the heart of everything they did. The registered managers led by example and people, their relatives and staff were consistently positive about the quality of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 9 October 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.