We carried out a review of the data available to us about Bales Court on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Bales Court, you can give feedback on this service.
Bales Court is a supported living service which provides support to people in their own home. The service can accommodate up to eight people and was fully occupied at the time of our inspection.
The people who lived at the service at the time of our inspection were aged between 60 and 88 years old and all received personal care. This is help with tasks related to personal hygiene and eating. Some people also had complex needs related to their age, health, mobility and learning disability.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
People’s experience of using this service and what we found
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.
Right support:
Staff had the training and information they needed to provide people’s care in a safe way.
Staff managed risks well to keep people safe.
Staff managed people’s medicines safely and supported people to access healthcare services when they needed them.
The registered manager and staff were proactive in seeking way to improve people’s well-being and quality of life.
Staff supported people to identify their goals and aspirations and to live meaningful lives.
Right care:
Staffing levels were calculated based on people’s needs and people had access to staff when they needed them.
Staff understood their responsibilities in protecting people from abuse and knew how to report any concerns they had. The provider’s recruitment procedures helped ensure only suitable staff were employed.
People received kind and compassionate care. Staff protected and respected people’s privacy and dignity.
People had opportunities to take part in activities they enjoyed and to access their local community.
Right culture:
The registered manager had created a culture in which staff valued people’s individuality and protected their rights.
Staff felt valued for the work they did and had opportunities to develop their skills and experience.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Quality monitoring systems were effective in keeping people safe and ensuring they received good quality care.
The registered manager and staff had established effective relationships with other professionals involved in people’s care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service under the previous registered provider was Good, published on 9 August 2019.
Why we inspected
This was a planned inspection based on the date of the service’s registration under the current registered provider .
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.