3 The Droveway

3 The Droveway is a care home providing accommodation and personal care for up to 6 adults with physical and learning disabilities and/or a variety of associated health and support needs. At the time of inspection, the service was supporting 6 people. People lived in one large single storey house.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support: Relatives and health professionals told us staff supported people to take part in activities and pursue their interests in their local area. A health professional told us how, “Staff support residents well and are aware of their complex and varied needs”.

The service gave people care and support in a safe, clean, well equipped, well-furnished and generally well-maintained environment. This met their sensory and physical needs, while making it feel homely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs with genuine regard for the person. A relative said, “We are totally happy about the way [person] is looked after, the staff are very caring and the manager is extremely caring.”

People received care that supported their needs and aspirations, was focused on their quality of life, and followed best practice. The registered manager told us of their plans to work with staff to further develop knowledge and awareness of supporting people to maximise goals and how to evidence progress towards them.

Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it.

Right Culture: Staff placed people’s wishes, needs and rights at the heart of everything they did. The registered manager and staff understood the importance of family to the people and make communication a priority. A relative said, “I can just pop in, always made to feel welcome.”

People and those important to them, were involved in planning their care. Staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing. We saw that staff fully involved people in activities and tasks of their choosing. People’s quality of life was enhanced by the service’s culture of improvement and inclusivity.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service under the previous provider was good, published on 27 September 2017.

Why we inspected

We undertook this inspection to assess that the service is applying the principles of right support, right care, right culture. This was a planned inspection following registration with the current provider.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.