Background to this inspection
Updated
26 February 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.
Inspection team
Two inspectors carried out the inspection.
Service and service type
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was unannounced.
What we did before inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.
During the inspection
We spoke with one person who used the service and two relatives about their experience of the care provided. We spoke with two members of staff including the deputy manager and the registered manager.
We reviewed a range of records. This included three people’s care records and three medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records. We spoke with two care staff by telephone.
Updated
26 February 2022
About the service
49 Oakdale Road is a residential care home providing personal care to seven people at the time of the inspection. The service can support up to eight people in two residential houses knocked into one large building.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence, and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.
Right Support:
The service supported people to have the maximum possible choice, control and independence. People were able to be independent and had control over their own lives. Staff supported people to achieve their aspirations and goals.
Right Care:
People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs.
Right Culture:
Staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing.
Risk assessments in place assured people were protected against identified risks. People were protected against harm and abuse as staff received safeguarding training and knew how to escalate their concerns. Medicines were managed safely. Staff followed appropriate guidance in relation to infection prevention and control including those associated with COVID-19. There were sufficient numbers of staff deployed to keep people safe.
People received support from staff that reflected on their work and undertook training to meet people’s needs. People were supported to access health services when required and had access to food and drink that met their individual needs and preferences.
People were supported by staff that knew them well and encouraged and supported their independence and enhanced their daily living skills. People were treated equally and had their diverse needs met and respected.
People were encouraged to participate in activities that met their social needs. People’s care plans were personalised and reflected their changing needs. People’s communication needs were met. Concerns raised were reviewed by management swiftly to reach a positive outcome.
The service was well managed. People were placed at the centre of the service and staff were aware of and embraced the provider’s values and visions. The registered manager actively sought feedback from people, their relatives and staff to improve the service. Regular audits undertaken meant issues identified were addressed swiftly. Partnership working ensured people received a holistic approach to their care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
The last rating for the service under the previous provider was good, published on 14 September 2018.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.