Glyn Domiciliary

Updated 21 July 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by 1 inspector. An Expert by Experience contacted relatives of people using the service by telephone to obtain feedback. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. We arranged for a British Sign Language interpreter and a Senior Performance Development Coach to support us in obtaining feedback from people using the service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in 3 supported living settings, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because the service is small, and people are often out, and we wanted to be sure there would be people available to speak with us.

What we did before the inspection

The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.

We used information gathered as part of a monitoring activity that took place on 11 July 2022 to help plan the inspection and inform our judgements. We reviewed information we had received about the service since the last inspection including notifications. Notifications are sent by the provider to tell us about significant events in the service. We used all this information to plan our inspection.

During the inspection

We looked at 5 people’s care records and 3 recruitment records. We looked at a variety of records relating to the running of the service.

We spoke with 7 people, and 6 staff including the registered manager, deputy manager, administrative assistant, and support workers. Following the inspection an Expert by Experience contacted people’s relatives by telephone for feedback.

We emailed all staff members following the inspection so they could give us feedback about their experiences working at Glyn Domiciliary.

Updated 21 July 2023

About the service

Glyn Domiciliary is a domiciliary care service providing personal care to 6 people at the time of the inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Glyn Domiciliary mainly provide personal care in 3 supported living locations and currently do not provide regulated activity to any people based in the community.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support:

People were central to the service provided by Glyn Domiciliary and were supported to lead fulfilling lives. People’s religious and cultural needs were recognised, and staff ensured needs in these areas were met. There was a strong focus on person-centred care and as staff knew people so well, people were supported effectively to make decisions and choices.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care:

We saw kind and caring interactions between people and staff, and they enjoyed friendly but professional relationships. People joining in activities during our inspection clearly enjoyed themselves and there was a happy, homely family atmosphere. The premises were homely, and people made decisions about the décor and furnishings.

Regular meetings with keyworkers ensured people’s ambitions and goals remained in focus reflecting their aspirations, and that care documentation was updated in a timely way.

Right Culture:

The ethos, values, attitudes and behaviours of management and care staff ensured people led confident, inclusive, and empowered lives. The registered manager advocated for both the people using the service and their staff team to ensure they were not marginalised. All staff working in this specialist Deaf service could use British Sign Language, (BSL), for most of them it was their first language. British Sign Language (BSL) is a sign language used in the United Kingdom and is the first or preferred language among the Deaf community in the UK.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

The last rating for the service under the previous provider was good (published on 7 October 2017). The service was reregistered with us on 26 November 2020, and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service and by our inspection schedule.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Glyn Domiciliary on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.