Background to this inspection
Updated
5 July 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection was carried out by an inspector.
Service and service type
This service provides care [and support] to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care [and support] service.
Registered Manager
This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
At the time of our inspection there was a registered manager in post.
Notice of inspection
We gave the service 24 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
What we did before the inspection
We reviewed information we had received about the service since it was registered. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.
During the inspection
We observed interactions between people and staff at lunchtime and during a game of travel bingo. We spoke with nine people. We reviewed records relating to the management of the service and three people’s care records. We spoke with the registered manager, the operations manager and the team leader and one staff member.
After the inspection
We spoke with two staff and continued to review information received from the registered manager.
Updated
5 July 2022
About the service
Warner Court is an extra care service providing personal care to people living in their own flats. At the time of our inspection there were 28 people receiving the regulated activity of personal care.
People’s experience of using this service and what we found
People told us they were very happy living at Warner Court and felt safe. People told us the staff were “lovely,” helpful,” “kind,” and “funny”. People were safe from abuse or harm and told us they felt safe. Where people received support with their medicines, this was done in a safe way by staff who were trained and competent. The provider had robust systems in place to manage any risks to people, including from Covid 19 and other infections. There were enough staff on duty to provide care to people safely. The provider had systems in place to ensure only suitable staff were employed.
People enjoyed the meals they chose. These were ordered from a company who delivered them and were reheated by staff. Staff helped people with their healthcare needs when required although some people were able to manage this themselves or with the help of their relatives. People were supported to have maximum choice and control of their lives. People all had the mental capacity to make decisions at the time of the inspection. However, systems were in place to monitor this and ensure, if necessary, staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff received regular training and supervision to support them in their roles.
People were treated with respect, dignity, kindness and compassion. We observed, and people told us the staff were kind, helpful and friendly. People felt involved decisions about their care.
People had opportunities to get together and take part in activities if they chose, such as bingo or knitting. There was clearly a very friendly bond between people and staff with lots of respectful banter and joking. People were involved in developing their care plans and were asked for their opinions of their care. People told us they knew the manager and would feel able to raise any concerns if they needed to. A robust complaints procedure was in place and people felt able to raise concerns with the staff if they had any.
The provider had robust systems in place to monitor the quality and safety of the service and take actions to improve where issues were identified. The registered manager was supported by the operations manager who they said had made a big difference. They knew their responsibilities under the Health and Social Care legislation. The registered manager and staff worked in partnership with other agencies to ensure people received holistic care in a timely way.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 8 October 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.