Hope Health Kare Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection 20 people were receiving personal care.

People’s experience of using this service and what we found

Systems in place to monitor the service were not always effective. Some concerns we identified had not been previously identified. There was no evidence people were harmed and concerns were predominantly in relation to record management. However, systems required embedding in to practice.

The provider had systems in place to ensure people received their medicines as prescribed. However, documentation was not always clear making it difficult to check if people had received their medicines in a timely way. We found no evidence people had been harmed and the registered manager took appropriate actions to address these concerns. Risks assessments were in place to identify any areas of support which may pose a risk. Some risk assessments lacked detailed information to ensure people received safe care.

Staff and people told us they had access to personal protective equipment (PPE) and used this where required. The provider had an accident and incident policy and analysed incidents to ensure reoccurrences were reduced.

The registered manager and staff informed us they had DBS checks and references prior to commencing work. Staff confirmed they were supported by the registered manager and received appropriate training to help them carry out their role effectively.

People’s needs were assessed when people commenced a care package with the company. This identified the person’s needs and how they preferred their support to be delivered.

People and their relatives told us they received support from care workers who knew them well and offered kindness and compassion. People were involved in their support and had been included in their care planning.

The registered manager had a complaints process in place. People told us the staff were friendly and approachable and they would inform staff if they had any concerns.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The service registered with us on 30 October 2022 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.