We carried out a review of the data available to us about DX Caring Services on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about DX Caring Services, you can give feedback on this service.
DX Caring Services is a domiciliary care agency registered to provide personal care to people living in their own homes. At the time of our inspection there were four people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People felt safe when receiving care and gave positive feedback about their experiences with the service. Assessments were completed prior to people’s care packages commencing which included any risks to their health, safety and wellbeing. Staff were provided with clear guidance and knew how to work safely with people.
Staff had received safeguarding training and knew how to report any concerns they may have. The registered manager had a system in place to ensure that any concerns, incidents or untoward events were reported, and referred to partner agencies when required. The service had a culture of learning and staff were encouraged to reflect on their practice.
People received consistent care from a small number of staff who knew them well. Robust recruitment processes were followed to ensure the suitability of staff.
People told us that staff were kind, caring and respectful and had developed good relationships with them. Staff shared positive views on working at the service. They received training, spot checks and supervision and felt supported by management.
People’s needs were assessed and regularly reviewed, with people being involved in all aspects of their care and decision making. Care plans included information needed to support people in accordance with their wishes and preferences, including the outcomes they wished to achieve from receiving a service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager encouraged feedback and provided people, relatives and staff ways in which to share their views on the service on a regular basis. People and their relatives knew how to raise concerns or make a complaint.
The registered manager had good oversight of the service. The quality assurance system in place consisted of a variety of checks and audits across all aspects of the service. They maintained a ‘compliance tracker’ to monitor the performance of the service and ensure that any actions needed in response were taken promptly.
The registered manager was open, honest and positive. Their vision for the service was clear and reflected throughout their practices.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 09 October 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.