Jubilee Citizens UK

Updated 24 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC's response to the coronavirus pandemic we are looking at the preparedness of supported living services in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 31 March 2021 and was announced.

Updated 24 April 2021

About the service:

Jubilee Citizens UK is a domiciliary care agency registered to provide personal care to people living in their own homes. At the time of the inspection 40 people were receiving care and support services.

People’s experience of using this service:

People spoken with told us they felt safe with staff who supported them.

Peoples individual care needs were assessed with them and risks to their safety were identified so care was provided that was personal to them.

Staff spoken with fully understood their responsibility in reporting concerns and safeguarding people from harm.

People received their medication safely and as prescribed from trained and competent staff.

There was enough staff to meet peoples care needs who had been safely recruited and trained.

Accident and incidents were reviewed and used as a learning process to prevent and minimise any further risks to people’s health and wellbeing.

People were cared for by staff who had the skills and knowledge to meet their needs, Staff understood their role and felt supported by the management team.

Staff sought people’s consent before care was provided. People were supported to access healthcare agencies when required.

People told us staff supported them the way they wanted, they could contact the office where friendly staff answered any query.

People told us care calls were on time and there were no missed calls.

People told us staff were supportive, maintained their dignity and were respectful.

Peoples care needs were assessed to ensure the service was tailored to meet their individual needs.

People were supported to have choice and control about their care, and reviews were completed regularly to ensure consistency.

The provider had a complaints process in place which people were aware of and knew how to access.

Systems was in place to check the quality and safety of the service provided so the service could improve were needed.

People and staff felt able to approach the management team, and felt they were listened to and their ideas acknowledged.

Staff felt supported in their role and there was a workplace culture of openness which meant staff and people felt able to raise issues with confidence.

Feedback from people was positive about the service provided.

Rating at last inspection:

Good (report published 04 April 2016)

Why we inspected:

This was a planned comprehensive inspection that was scheduled to take place in line with Care Quality Commission scheduling guidelines for adult social care services

Follow up:

We will continue to monitor the service through intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk