We carried out a review of the data available to us about Head Office on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Head Office, you can give feedback on this service.
Head Office is a domiciliary care service providing personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of inspection, the service was providing personal care to eight people.
People’s experience of using this service and what we found
People were supported to have choice and control over all aspects of their lives, according to their ability. The support people received enabled them to be more independent.
People told us that the staff who visited them were kind, caring and considerate. They made positive comments about senior staff in the organisation such as the registered manager.
Care planning made clear the support people needed to reduce risks and remain safe. This meant staff had access to information to help them minimise risks.
There were enough staff to meet people’s needs. Staff received appropriate training and supervision to carry out their role.
The service sought people’s feedback and acted upon it. People were given easy read questionnaires which staff supported them to complete. People told us they were also asked for their views during discussions about care planning. People’s views were documented and acted upon.
There was an appropriate quality assurance system in place to monitor the quality of the service and identify any area’s for improvement.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.
Right support:
• The service set out in care plans what support people needed to increase their independent living skills. Since our last inspection the service was providing the regulated activity of ‘personal care’ to less people, because they had been supported to live more independently.
Right care:
• Staff knew people as individuals and individualised care planning and risk assessment was in place.
Right culture:
• The provider was committed to a culture of increasing independence and promoting the rights of people using the service. They had taken steps to modify the way the service operated over time to ensure people had more independence and lived more autonomously.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
This was the service’s first inspection since it registered with CQC on 28 October 2020.
Why we inspected
This was the service’s first inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.