We carried out a review of the data available to us about Candlelight Care (Corsley) Office on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Candlelight Care (Corsley) Office, you can give feedback on this service.
Candlelight Care is a domiciliary care service, providing personal care to people living in and around Wiltshire and Somerset.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. One the day of inspection, 53 people were receiving the regulated activity of personal care.
People’s experience of using this service and what we found
Some systems were in place to monitor the quality of care provided. However, the systems in place did not effectively monitor all aspects of the service. Although feedback had been sought from people using the service it had not been analysed and no staff surveys had been carried out. The provider informed us they planned to implement a formal audit schedule as soon as possible. Staff spoke highly of the manager and said the service was a good place to work. One staff member said, “[Registered manager] is lovely, she's so good and so easy to talk to.” Another member of staff said, “I do think the care is good here. I always put the client first and look after them properly and the other staff I've worked with are the same.”
People told us they felt safe using the service. People were cared for by staff who knew how to keep them safe and protect them from avoidable harm. One person said, “Oh yes, I do feel safe, very much so. They are a good team, professional and know their stuff. They’re a nice bunch of staff both male and female.” There were enough staff available to meet people's needs. People were supported to take their medicines safely. Incidents and accidents were reported, investigated and actions taken to prevent recurrence.
People's needs were assessed, and care plans were in place. People were cared for by staff who had been trained to carry out their roles and who were knowledgeable about the support people needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us they were cared for by kind and compassionate staff. Staff understood the need to respect people's privacy and dignity. One person said, “I get on with the staff like a house on fire. I can see on the rota who’s coming, and I look forward to seeing them. I am severely vulnerable and haven’t been out for two years, so they are my lifeline.”
Staff were knowledgeable about people's support needs as well as people's preferences for how they were cared for. One person said, “They always include my [partner] when we talk and make [them] feel involved. They even bring dog treats for the dog. They have a holistic approach for the whole family.” There was a complaints procedure in place and people knew how to complain if they needed to.
We have recommended that the service reviews the quality assurance arrangements to ensure they are robust.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 30 November 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.