15 November 2016
During a routine inspection
Bluebird Care UK is a national franchise. A franchise is when a franchisee (the provider) has bought the right to sell a specific company's (the franchisor's) products in a particular area using the company's name. At the time of the inspection visit Bluebird Care (Poole) provided care and support for up to 31 people living in their own homes.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Relatives and people we spoke with were very satisfied with the service provided by Bluebird Care (Poole). People felt safe with the care staff and staff knew the correct procedures on how to respond and report potential abuse.
Staff were given enough time to provide effective care and support to people and told us they felt very well supported by the manager and the management team. There was a robust recruitment process for staff which ensured people were cared and supported by staff who had been safely recruited.
Staff received regular training and supervision which ensured they were provided with the relevant skills and support to develop their role and provide effective care and support for people in their own homes.
Medicines were managed safely.
People's rights were protected because staff and management had a working knowledge of the Mental Capacity Act 2005.
Staff understood people’s care plans and provided individual support and care. People and staff told us communication within the company was good. Staff said there was always someone to speak to if they needed further advice and guidance.
There were robust quality assurance systems and a range of policies and procedures to enable people to receive safe, effective care and support in their own homes.
The manager had recently been nominated and won a regional registered care managers award. They had implemented a large variety of schemes, incentives and improved a range of policies and procedures to ensure all people and staff benefited from the best possible support and care.