Luv To Care Home Care Ltd

Luv To Care Home Care Ltd is a domiciliary care agency providing personal care to people in their own home. The service provides support to older people with a variety of needs, including people living with dementia. At the time of our inspection there were 63 people using the service. The service supported people living in the Southampton area.

People’s experience of using this service and what we found

There were areas of the provider’s governance systems that needed to be improved. This included ensuring audits completed for all aspects of service delivery ensured the provider was proactive in identifying and improving the service in line with best practice guidance. The provider valued the contributions of their staff and took opportunities to share this with staff. Overall people and their relatives told us they were happy with the care they received.

The provider ensured there were appropriate levels of staff to meet people’s needs, however, we received feedback from people and their relatives that they were not always informed who would be attending care calls and staff we spoke with felt travel times could be improved.The provider ensured there were appropriate levels of staff to meet people’s needs, however, we received feedback from people and their relatives that they were not always informed who would be attending care calls and staff we spoke with felt travel times could be improved. We identified areas for improvement around the management of medicines to ensure people received their medicines as prescribed. We identified the providers COVID-19 policies and procedures did not always reflect current best practice guidance, we raised this with the registered manager who took action to address this. There were clear safeguarding systems in place to ensure people were protected from the risk of abuse. There were clear safeguarding systems in place to ensure people were protected from the risk of abuse.

People were supported to manage their dietary needs and people’s nutritional intake was monitored where this was appropriate. However, where a person had recently been prescribed a modified diet, we identified improvements were required to ensure staff had access to appropriate information and training to meet people’s needs. We found examples where the provider’s tools for identifying risk and monitoring people’s skin integrity or weight loss could be improved. Staff told us they felt supported in their role by the registered manager and senior team.

We received positive feedback from people and their relatives that staff treated people with kindness and compassion. People’s care was delivered with dignity and respect and the registered manager regularly sought feedback from people to ensure they were happy with the service they received.

People’s care plans were personalised and included information on their histories, routines and preferences. People were supported by staff who knew them and their needs, and people told us they knew how to raise concerns and were confident action would be taken as appropriate. At this inspection no one was receiving end of life care, however the provider had established networks of local resources available to people and knew how to ensure people were appropriately supported during end of life care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

This service was registered with us on 18 November 2020 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Recommendations

We have recommended the provider continues to review and embed their processes when decisions are made in people’s best interest to ensure this is in line with the requirements. We also recommended best practice guidance is embedded related to food textures and ensures care plans are updated in a timely way.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.