We carried out a review of the data available to us about Radis Community Care (Strawberry Gardens) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Radis Community Care (Strawberry Gardens), you can give feedback on this service.
Radis Community Care is an extra care housing scheme based in Strawberry Gardens. People using the service lived in individual flats within the complex. At the time of the inspection 35 people were receiving a service of personal care. Not everyone who used the service was receiving personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People told us they got their medicines when required however not all records confirmed people had received their medicines when required. People were supported by enough staff although the service had vacancies at the time of the inspection. The registered manager had an action plan in place that identified areas for improvement.
People felt supported by staff who were kind and caring and who had received supervision and checks prior to commencing employment at the service. One member of staff during the inspection was not adhering to the provider dress code policy. We fed this back to the registered manager to address. Staff felt well supported and able to raise any concerns with the registered manager should they arise. Staff respected people’s dignity and choice and they gave good examples of how they promoted this daily.
People were happy with their care and care plans contained important information such as people’s likes and dislikes, personal histories such as occupations and their individual life story.
People felt able to raise a complaint should they be unsatisfied, and the provider had a complaints policy in place. People’s views were sought, and we observed the registered manager being accessible and approachable to people during our inspection. People were support by staff to access health and social care professionals if the need arose.
Rating at last inspection
This service was registered with us on 4 January 2021 and this is the first inspection.
Why we inspected
This is a planned inspection to check whether the provider was meeting legal requirements and regulations, and to provide a rating for the service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk