Anytime Care 2020

Anytime Care 2020 is a domiciliary care agency registered to provide personal care. At the time of the inspection, 31 people were receiving support with personal care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People had mixed views about staffing. Call data showed there were times when staff were late for calls. The manager was aware of this and had plans to address the issue. Recruitment practices were not always safe because there were historic instances of poor practice.

There were systems in place to support staff to keep people safe from abuse. People’s medicines were managed safely. Risks to people were assessed and monitored. Infection prevention and control measures were in place. Lessons were learned when things went wrong to minimise the risk of reoccurrence.

People’s needs were assessed before they used the service so the provider knew whether they could meet people’s needs. Staff were trained how to do their jobs and received an induction before starting employment. People were supported to eat and drink to maintain a balanced diet. Staff worked with other agencies to provide effective care and people were referred to other health care professionals where required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People’s consent was sought when care was provided.

People told us staff were caring. People’s equality and diversity was respected as was their privacy and dignity. People were able to express their views and provide feedback about the care provided. People were encouraged to be independent.

Care plans recorded people’s needs and preferences and people received person centred care. People’s communication needs were recorded in care plans and their needs were met by the service. People were supported with activities when these were planned. People were able to complain, and the provider dealt with complaints appropriately. Staff were trained in end of life care and people’s wishes in this area could be recorded if they wanted them to.

The service was person centred and people and staff thought the service was well-led. The provider was able to continuously learn and improve through quality assurance, this included gathering feedback from people. Staff were able to engage with the provider through regular meetings. The service worked in partnership with others to benefit people using the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 03 December 2020 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.