Atlantic Dental Practice - Picton

Updated 29 August 2024

We carried out this on-site announced assessment on 18 September 2024. We found the practice had met regulations. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place. The practice had systems to manage risks. However, medical emergency arrangements and systems to review and investigate incidents and accidents should be reviewed. Referrals systems were not used effectively, and manual cleaning processes were not in line with guidance. Atlantic Dental Practice - Picton is part of Smart Dental Care, a dental group provider. The practice is in Wavertree, Liverpool and provides NHS and private dental care and treatment for adults and children. The practice is part of a health centre which includes GP and pharmacy services. There was step free access to the practice and a car park, including dedicated parking for disabled people. The practice had 3 treatment rooms. During the assessment we spoke with 2 dentists, 2 dental nurses, 1 receptionist, the practice manager and the company compliance manager.

Updated 29 August 2024

Two weeks before our onsite assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 4 patients. On the day of our assessment, we spoke with and saw patient feedback from a further 10 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included: “Staff are amazing”, “They are great and caring people”, “The location is convenient, and the staff are patient and supportive”. Patients commented positively about the standards of cleanliness. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. Patients told us staff were welcoming, compassionate and helpful. Patients told us they were involved in decisions about their care, supported to maintain their oral health and were provided with appropriate information and resources. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.