Cheadle Manor Care Centre

Updated 20 January 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was undertaken by three inspectors including a medicines specialist and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Cheadle Manor Care Centre is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Cheadle Manor Care Centre is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We sought feedback from the stakeholders including the local authority, professionals who work with the service. We reviewed information we had received about the service since it was registered with CQC. All this information was used to plan the inspection.

During the inspection

We looked around the service to ensure it was clean, tidy and a safe place for people to live. We observed how staff cared for people throughout the day. We spoke with 6 people and 4 family members to understand their experiences of the service. We spoke with 15 members of staff including the registered manager, nurses, carers and auxiliary staff. We spoke with 2 health care professionals who regularly visit the service.

We reviewed 8 peoples care records and additional records in relation to the management of medicines. We reviewed multiple records regarding the management and quality assurance of the service and policies. We reviewed 6 recruitment records, and records in relation to staff training and support.

Updated 20 January 2023

About the service

Cheadle Manor Care Centre is a residential care home providing personal and nursing care for up to 68 people. The service provides support to older people who require nursing care due to health conditions and those living with dementia. At the time of our inspection there were 65 people using the service.

Cheadle Manor Care Centre is a purpose-built service providing care across three separate floors which have their own communal living and dining areas, adapted bathrooms and single bedrooms. One unit provides mainly residential care, a second unit supports people living with dementia and a third unit provides primarily nursing care. There are shared kitchen and laundry areas and a secure outside garden.

People’s experience of using this service and what we found

People felt safe. Their needs were assessed, and risks mitigated by staff as much as possible. Staff were safely recruited and there were generally enough staff to meet people’s needs. The service was clean and tidy, and staff were following the relevant guidance regarding infection prevention and control. We found medicines were managed safely across the home.

Staff received the training and support they needed to complete their role. People were well supported to eat and drink and told us the food was good. The environment was adapted to meet people’s needs and staff supported people to access health services where needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us staff were kind and respectful and independence was promoted. People were encouraged to make decisions for themselves and involved in developing care plans.

Care was delivered which was personalised and adapted to meet people’s individual needs. People felt able to raise concerns and make complaints and felt any issues would be addressed. There were a variety of activities for people to access. People were kindly supported when they reached the end of their life with a focus on keeping them comfortable.

The registered manager was responsive to feedback and a variety of tools including audits and checks were used to ensure the quality of the service. People, families and staff were encouraged to feedback their views and this information; together with complaints, and analysis of accidents and incidents was reviewed for themes and trends and to drive improvement and ensure lessons were learnt.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 17 December 2020 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.