- GP practice
Solent GP Surgery
Report from 8 October 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment: 21 October to 23 October 2024.
This assessment covered all 34 quality statements across five key questions: Safe, Effective, Caring, Responsive, and Well-led.
During our assessment, we found that people were provided with safe care and effective treatment in relation to their medicines and long-term conditions. There were effective governance processes to ensure oversight of risks and to monitor the quality of care. People could access services when they needed to, without physical or digital barriers, including out of hours and in an emergency. The service’s premises and equipment were managed appropriately. People were given support to overcome health inequalities to ensure equal experience and outcomes. Leaders understood the challenges of meeting people’s needs and responded flexibily to ensure people could access care and treatment. Staff were supported in their roles and could raise concerns if necessary.
People's experience of this service
Feedback from people, relatives and professionals who worked closely with the service and the overall experience of using the service was positive, particularly in relation to access to services, people felt listened to and the service considered people’s needs and preferences.
The practice’s national GP patient survey data was in line with local and national averages and feedback from external stakeholders was positive. The practice had reviewed and responded to people’s feedback and continued to make improvements.