26 August 2014
During a routine inspection
Is the service safe?
Patients told us they felt safe. Effective systems were in place to learn from accidents, emergencies, and complaints to reduce risks to patients and help the service to continually improve. The provider had systems in place to protect patients from abuse. The dental team at the practice knew how to recognise signs of abuse and how to report concerns to local statutory agencies.
Is the service effective?
Patients felt well informed about their treatment options. Records showed a clear history of each patient's dental treatments, options and decisions.
Is the service caring?
Patients were satisfied with the way they were treated. Their preferences and health risk indicators were checked at each appointment to ensure patients received suitable treatment.
Is the service responsive?
Patients told us it was easy to get routine and emergency appointments and the staff responded to any concerns they had.
Is the service well-led?
The practice was well led with effective quality assurance systems. However, we found that no annual survey had been completed since 2012 and evidence of written feedback from patients was limited.