UHBW Bristol Campus

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• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We reviewed 2 quality statements: delivering evidence-based care and treatment, and how staff, teams and services work together. We found the service had effective processes to ensure staff delivered evidence-based care and teams worked well together.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

Staff were encouraged to learn about innovative approaches to delivering care. For example, there was a community emergency medicine service, where a senior doctor from the department worked alongside the ambulance service. Leaders had reviewed the service in relation to Getting It Right First Time (GIRFT) recommendations for emergency departments.

The service had a programme of regular audit to ensure care was delivered in line with current evidence-based good practice and standards.

Most people were positive about the way staff worked together across teams. Some people commented communication between referring GPs and NHS 111 could be improved.

Staff were mostly positive about the support from staff in the medical division. The emergency department ran the medical same day emergency care area alongside medical staff. The service worked with the ambulance service to reduce delays in ambulance handover times. Ambulance staff we spoke with were positive about the improvements the service had made to reduce handover times. Medical staff told us that support from mental health liaison staff could be improved out of hours and at weekends.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.