- NHS mental health service
Archived: City Hospital
All Inspections
6 December 2011
During a routine inspection
Patients said they were satisfied with the support they received from the staff team, which was described by one patient as, 'Absolutely brilliant.'
Another patient told us, 'The staff are nice, kind and treat me with a gentle touch, we are the staff's number one priority and they give us time.'
Patients told us that they had been involved in discussions about their care and treatment and they understood the choices available to them but they had not seen their care plans.
We asked patients if they felt safe and supported in the hospital and they told us they were. One patient said they felt safe even when there were incidents where other patients were agitated or distressed.