Updated 8 November 2024
Date of on-site assessment 12 to 13 March 2024. Dates of desktop assessment between 14 March to 10 May 2024. We carried out a responsive assessment of Urgent & Emergency Care (UEC) at Derriford Hospital in response to concerns shared with Care Quality Commission (CQC) regarding people accessing the Emergency Department (ED). We also reviewed evidence submitted from staff at the trust. We reviewed 4 key questions: Safe, Effective, Responsive and Well-led. The overall rating for this service is requires improvement. We rated the key questions and the service overall as requires improvement as we identified breaches of regulations. The trust was still failing to provide care and treatment in a safe way for service users.