- NHS mental health service
Archived: Westridge Assessment and Treatment Service
All Inspections
4 September 2013
During a routine inspection
When people were admitted to the service they were given information about their rights. We observed patients being treated with dignity and respect. Their views were sought as part of the review of their care and treatment.
Systems were in place to gain the consent of people in respect of their care and treatment. This was reviewed to make sure it was still valid.
People's care and treatment had been discussed with them. Their care records provided staff with clear guidance about the way in which they should be supported. Patients had access to community healthcare professionals.
Standards of cleanliness and hygiene were being maintained. There were systems in place to monitor and audit the environment and to prevent the spread of infection. A patient told us, " they clean my room, change my bed and keep my room nice and fresh".
Staff had access to a range of training to ensure they maintained their skills and knowledge to undertake their work.
There was an effective complaints system in place.
18 December 2012
During a routine inspection
We spoke to people and we looked at the care records for three people who used the service. These records were all kept electronically. Each person had detailed care plans that were specific to them and included risk assessments. These were reviewed and updated regularly. The daily notes were completed appropriately and included all entries from the multi disciplinary team. We noted that all documents relating to each person was stored electronically and easily accessible.
Overall we looked at a number of outcomes and found nothing that gave us cause for concern.
9 February 2012
During an inspection looking at part of the service
12 October and 12 November 2011
During a themed inspection looking at Learning Disability Services
Relatives told us they were happy with the service provided, the skills of staff and they felt informed and included in the care provided to the patients. They said that staff protected patients from harm by others or themselves. They were invited to review meetings and were involved in care planning. One relative said there were not enough activities for patients.