Archived: 17 Quay Haven

We saw that people's medicines were well managed. People received the medicines they had been prescribed and staff kept an accurate record of medicines that were held in the home.

People told us they would speak to staff if they had any concerns and said they were confident that action would be taken to resolve their problem. We saw that there were regular meetings for people who used the service. The meetings included an opportunity for people to raise any concerns or complaints they had. We saw that action had been taken when people had raised concerns.

We observed staff providing support to people in a sensitive way that maintained their privacy and dignity. Staff were friendly, respectful and courteous when speaking with people. People said they had a choice of meals and were able to request different food if they wanted to. We observed people requesting different meals at lunchtime.

People's needs were assessed and care and treatment was planned and delivered according to their individual care plan. Changes in care needs were identified through regular reviews and actions taken. Arrangements were in place for the management of medicines; however these were not adequate. Staff training and supervision was in place to assist the staff to deliver care and treatment safely. There was an internal audit that looked at the service provision, including health and safety at the home.