12 June 2013
During a routine inspection
People currently using the service gave us good feedback about their experiences at the unit. Their comments included; "I've been close to giving up a few times but the staff here got me through it". "I can't fault them, they have saved my life". Another person said;' ''Staff have all been great, I wouldn't have coped without them''
People were cared for by staff who had undergone appropriate pre employment checks, in line with NHS employment requirements, before they started working at the unit.
A complaints procedure was in place to enable people using the service and visitors to complain if they were dissatisfied with the care or treatment they had received.