- Community healthcare service
Archived: Queen Elizabeth House
All Inspections
6 February 2013
During a routine inspection
We spoke to people who use the service and they told us that they had been included in decisions about what care and support they received and when this would be available.
One person said "The staff are fabulous, here, we are treated really well, nothing is too much trouble". Another person said "I have no complaints, the nurses are very kind but
firm otherwise you wouldn't get going again." Someone else said "I feel I could talk to any of the staff about any concerns I may have".
We spoke with three members of staff who were able to demonstrate a good understanding of the needs of the people who lived at Queen Elizabeth House. They told
us that they were well supported by managers of the home; that everyone worked as a team and there were good opportunities for training.