31 October 2013
During a routine inspection
People experienced care, treatment and support that met their needs and protected their rights. People's treatments plans contained accurate levels of information that ensured their needs were being met. We spoke with two people and they told us they were happy with the treatment and care they received. One person told us, 'Care is the best I have had.' Another person told us, 'I have no negative comments at all, I am well looked after. I am very happy with my care and staff understand me 100%. It is all good.'
The equipment and facilities were appropriate and well maintained. People were protected from unsafe or unsuitable equipment.
People were cared for, or supported by, suitably qualified, skilled and experienced staff. Appropriate checks had been undertaken before staff began work. This included carrying out Disclosure and Barring Service checks and obtaining references.
There was an effective complaints system in place. People told us if they had any concerns or complaints they would discuss them with a member of staff and they were confident of using the complaints system.