- NHS mental health service
The Longley Centre
All Inspections
22 September 2011
During an inspection looking at part of the service
During our inspection visit on 22 September 2011 our focus was to review compliance actions previously identified in January. We talked to two patients on Rowan ward. Patient [X] felt attending the multi-disciplinary team meeting 'had helped' as it helped them 'understand what they had asked [staff] before'. They also explained how they felt relaxed during the meeting and felt welcome. Patient [Y] felt 'care was alright' and '[staff] all lovely'. They explained that members of staff 'look after you' and always gave their time when you wanted to talk to them. Patient [Y] also said the 'nurses are brilliant'.
11 January 2011
During a routine inspection
A large number of comments were provided by people who use services on the site visit conducted 11 January 2011. A small selection include:
'I feel safe here now, calm environment, relaxed'.
'No problems with staff, great they are'.
'Definitely had 100% good care on this ward since I've been here, staff been more than helpful'They come and tell us when they come on duty who has been assigned to me for the shift'.
'Some [staff] very approachable some sit in office too much'
'I like this ward but when I go on leave I get anxious because we are told our bed may have to be given up, this is always on my mind when I am on leave'
'Lots of activities to keep me busy. Enjoy going to OT pottery, baking.2 staff in OT and an activities coordinator'.
'do not feel we have enough time with medical staff seen doctor 4 times in 5 months'.
'I have been in this ward before maybe a year ago. Things are better now. It's the staff; they are much more approachable and have more time for us'.